Privacy Policy

1. Introduction

DERAM Services SA ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

As a Swiss company based in Geneva, we comply with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European Union's General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Personal Data

We may collect the following types of personal information:

• Contact information (name, email address, phone number, company name)
• Professional information (job title, industry, business requirements)
• Communication records (inquiries, support requests, feedback)
• Technical information (IP address, browser type, operating system)

2.2 Usage Data

We automatically collect certain information when you visit our website, including pages viewed, time spent on pages, and navigation patterns. This helps us improve our website and services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and administrative messages
• Communicate about products, services, and events
• Improve and personalize your experience
• Comply with legal obligations and enforce our agreements

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: When processing is necessary to fulfill contractual obligations
• Legal obligation: When required by Swiss or EU law
• Legitimate interests: When necessary for our business operations, provided your rights do not override these interests

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers: Third-party vendors who perform services on our behalf
• Business partners: When necessary to provide our services
• Legal authorities: When required by law or to protect our rights
• Corporate transactions: In connection with mergers, acquisitions, or asset sales

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under Swiss data protection law and GDPR (where applicable), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we use your data
• Data portability: Receive your data in a structured format
• Object: Object to certain processing activities
• Withdraw consent: Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at deram@deram.com

9. International Data Transfers

As a Swiss company, we primarily store and process data in Switzerland. If we transfer data outside Switzerland or the EU/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, if applicable, your local data protection authority.